SO/Auckland | Hotel in Auckland

| 9.0 (336 Reviews) | 1 Bathroom

Auckland Central Business District Hotel | SO/Auckland

Hotel in Auckland Central Business District, Auckland

Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour health club, and a snack bar/deli.
Housekeeping is available on request.
SO/ Auckland offers 130 accommodations with minibars and espresso makers. Beds feature premium bedding. 49-inch Smart televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

67 Customs Street East, Auckland, 1010, New Zealand

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Separate bathtub and shower

Hair dryer

Bathrobes

Rainfall showerhead

Bedroom

Premium bedding

Bed sheets

Heating (climate-controlled)

Air conditioning (climate-controlled)

Turndown service

Bulk dispenser for toiletries

Eco-friendly cleaning products provided

Iron/ironing board

Connecting rooms available

Slippers

LED light bulbs

Laptop-friendly workspace

Desk

Safe

Phone

Free newspapers

Recycling

In-room massage

Water-efficient showers only

Breakfast

24-hour room service

2 restaurants

2 bars/lounges

Buffet breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: NZD 49 per person

Espresso maker

Refrigerator

Coffee/tea maker

Electric kettle

Minibar

Free bottled water

Parking

Airport shuttle on request

Electric car charging station on site

24-hour roundtrip airport shuttle (surcharge)

Covered valet parking on site (NZD 65 per night; includes in/out privileges)

Accessibility

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible restaurant

Stair-free path to entrance

Accessible airport shuttle

Wheelchair-accessible path to elevator

Wheelchair-accessible fitness center

Wheelchair-accessible registration desk

Wheelchair accessible (may have limitations)

Activities

24-hour fitness center

Full-service spa

Indoor pool

Sauna

Entertainment

Digital channels

Pay movies

Streaming services

49-inch Smart TV

General

Meeting rooms - 5

Conference space (5382 square feet)

24-hour business center

Banquet hall

Free newspapers in lobby

Elevator

Front-desk safe

German

Vietnamese

Japanese

Korean

English

Spanish

Polish

French

Hindi

Chinese (Mandarin)

Thai

Biodegradable drinking straws

Vegan dining options

Local culture & ecosystem education

Vegetarian dining options

Locally-owned & organized tours & activities

Reusable cups only

At least 80% organic food

No plastic coffee stirrers

No plastic drinking straws

At least 80% lighting from LEDs

Local artist showcase

No plastic water bottles

At least 80% of food locally-sourced

Smoke-free property

Biodegradable coffee stirrers

Guest Services

Snack bar/deli

In-room child care (surcharge)

Refrigerator

Baby bath

Pool gate

Highchair

Indoor pool

Babysitting (surcharge)

Concierge services

Turndown service

Porter/bellhop

Wedding services

Change of towels (on request)

Change of bedsheets (on request)

24-hour front desk

Dry cleaning service

Multilingual staff

Luggage storage

Tour/ticket assistance

Daily housekeeping

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi and wired Internet

Outdoors

Rooftop terrace

Spa

Massage - prenatal

Massage - hot stone

Spa open daily

Steam room

Sauna

Massage/treatment rooms

Couples treatment room(s)

Massage - Swedish

4 treatment rooms

Massage - deep-tissue

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight early check-in is available for a fee early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before 11:00 am contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! up to 12 children 1 year old and younger stay free when using existing bedding. rollaway/extra beds are available for nzd 100.0 per night.

Payment Policy

Fee for buffet breakfast: approximately nzd 49 per person airport shuttle fee: nzd 195 per vehicle (one-way, maximum occupancy 2) covered valet parking fee: nzd 65 per night (in/out privileges) early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: nzd 100.0 per night credit card charges are subject to a surcharge of 2.5 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Leandro

Jun 15, 2026 02:13:10 PM

Review Score: 6

Summary: Weird layout room! Bit different

See All Reviews

Room Arrangement

Room Info	Facilities
1 King Bed (Collection Accessible) Room Size: 376 square feet m² 1 King Bed	General Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 1, Ping - 11, Room and bed type depend on availability check-in, Square meters - 35, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 376, Free cribs/infant beds
Room, 1 King Bed (Collection) Room Size: 344 square feet m² 1 King Bed	General Square meters - 32, Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 1, Room and bed type depend on availability check-in, Square feet - 344, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Free cribs/infant beds, Ping - 10
Loft Suite, Club Signature Access, 1 King Bed Room Size: 409 square feet m² 1 King Bed	General Rollaway/extra beds (surcharge), Number of bedrooms - 1, Children's books, Square meters - 38, Extra bed count 1, Separate dining area, Free cribs/infant beds, Art supplies, Ping - 11.49, Private bathroom, Square feet - 409, Separate sitting area, Club level room, Balcony, Bed count minimum 1, Bed count maximum 1
Studio, 1 King Bed Room Size: 365 square feet m² 1 King Bed	General Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 1, Room and bed type depend on availability check-in, Bed count minimum 1, Extra bed count 1, Square meters - 34, Bed count maximum 1, Square feet - 365, Free cribs/infant beds, Ping - 10
Twin Room, 2 Twin Beds (Collection) Room Size: 356 square feet m² 2 Twin Beds	General Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 1, Room and bed type depend on availability check-in, Square feet - 356, Wheelchair accessible, Extra bed count 1, Bed count minimum 2, Square meters - 33, Free cribs/infant beds, Ping - 10, Bed count maximum 2
Suite, 1 King Bed (Atelier. Club Signature Access) Room Size: 473 square feet m² 1 King Bed	General Rollaway/extra beds (surcharge), Number of bedrooms - 1, Children's books, Square feet - 473, Extra bed count 1, Square meters - 44, Separate dining area, Free cribs/infant beds, Art supplies, Ping - 13.29, Private bathroom, Separate sitting area, Club level room, Balcony, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this SO/Auckland pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the SO/Auckland have a swimming pool?

Yes, this SO/Auckland has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in SO/Auckland?

Best-rates for the SO/Auckland starts from $167 per night with includes Air Conditioner, Parking, Pool, TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Bar, Guest Services, Entertainment, Breakfast, Child Friendly, Internet, Kitchen, Laundry with all additional amenities. BachRentals offers a wide selection of accommodation options suitable for every type of adventurer. Our goal is to connect each guest with their perfect rental, resort, or cabin, guaranteeing a delightful and fulfilling experience complete with all essential facilities.

Is SO/Auckland a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the SO/Auckland wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the SO/Auckland is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the SO/Auckland?

Based on the information reported by the owner or manager, the SO/Auckland indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for SO/Auckland?

Based on the information reported by the owner or manager, details for the cancellation policy for the SO/Auckland are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $167